Help Center
Frequently Asked Questions
Orders & Payment
How do I place an order?+
You can order directly through our website by clicking Shop Now, or contact us via WhatsApp for a more personal experience.
What payment methods do you accept?+
We accept bank transfer (BCA, Mandiri, BRI) and QRIS. Payment details will be provided after your order is confirmed.
How long does order processing take?+
Orders are processed within 1-2 business days after payment is confirmed.
Shipping & Delivery
Do you ship nationwide?+
Yes, we ship to all regions across Indonesia using trusted couriers including JNE, J&T, and SiCepat.
Is there free shipping?+
Free shipping is available for orders above Rp 150.000. Terms and conditions apply.
How long does delivery take?+
Delivery typically takes 2-5 business days depending on your location. Remote areas may take longer.
Products
What is Extrait de Parfum?+
Extrait de Parfum is the highest concentration of fragrance, typically 20-40% perfume oil. It lasts longer and projects more powerfully than Eau de Parfum or Eau de Toilette.
How long does the fragrance last?+
Our Extrait de Parfum typically lasts 8-12 hours on skin, and even longer on fabric. Longevity varies based on skin type and application.
Are Henima fragrances safe for sensitive skin?+
Our fragrances are crafted with quality ingredients. We recommend doing a patch test on your wrist before full application if you have sensitive skin.
Returns & Refunds
Can I return a product?+
We accept returns within 3 days of receiving your order if the product is damaged or defective. Please contact us via WhatsApp with photo evidence.
What if my package arrives damaged?+
Please document the damage immediately and contact us within 24 hours of receiving the package. We will arrange a replacement as soon as possible.
The Intimate — Membership
What is The Intimate?+
The Intimate is Henima exclusive membership community. Every purchase brings you closer to higher tiers with more exclusive benefits.
How do I level up?+
Your tier is automatically updated based on your cumulative purchase amount. No registration needed — just keep shopping.
How do I claim my benefits?+
Once you reach a new tier, contact us via WhatsApp to claim your benefits. Our team will process your request within 1x24 hours.